FAQs
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We have offices in London, Southampton and Vancouver, Canada. Our Dealer network also expands globally with dealers on the east and west coast of the US, across Europe and in the UK.
Please send in your questions to this form and select Media in the dropdown box and the Marketing team will be in touch.
Please follow this link to view our current listing or to submit a speculative application.
Arksen was first conceived back in 2017 on a trip to Greenland where Jasper Smith and his son first came up with the idea. The first public event the company attended was the Düsseldorf boat show in 2019. You can see the launch video and other company history content on our YouTube channel here.
We love to show you what we are up to in our build yards. Please submit an enquiry here with your request and a member of the team will be in touch with you to arrange the visit.
We sell our vessels world wide, please speak to a member of the team to find out if we have a dealer in your region.
At Arksen Overland, we design iconic products, capable of taking us to the ends of the earth, developed to inspire and support adventure.
Circular economy principles drive our thinking. Our initial vehicles leverage sunk CO2 and materials by breathing new life and capability into iconic donor chassis.
Ultimately, we aim to enable the most sustainable exploration as electrification and alternative power sources evolve.
Yes. Whilst some countries may have import restrictions, we aim to provide import support wherever we can, whether that is to a customer’s home country or intended expedition location.
Customers who require their vehicles to be shipped overseas will be subject to additional costs and duties depending on the ultimate destination.
Yes, there is no fixed figure, this will vary depending on where the vehicle is being sent.
Our prices are quoted ex-works, excluding sales tax and any shipping / import duties, but we will happily work with you to estimate this on an individual basis as your build progresses.
No, we currently do not offer financing for our customers, this is something we are exploring and intend to offer in future.
Currently we require an initial deposit and then staged payments during the build of your vehicle. Every build is unique, so our pricing is available on request.
We don’t currently offer vehicles for rent or hire, but our team are exploring a syndicated ownership model which we aim to offer in the future.
Arksen Overland has always been about much more than ownership. It’s about the experiences that are available to our community and the opportunities to go beyond the norm.
Our mission through a syndicate will be to provide you with all the access you need, whilst still offering excellent value for money.
Our current estimated build time* is 6-12 months depending on the model, and whether it is a new build or if you adopt a build already in progress.
Due to the care and attention needed for each vehicle, our production slots are limited.
* With current supply chain disruption, there may be some unexpected delays beyond our control. Should this occur, we will contact you straight away and manage priorities with you.
Yes – we offer a full mechanical warranty, which varies by model.
Our sales team will share the appropriate details with you based on your enquiry.
This will depend on your country of registration, but we will discuss this with you during the purchase process to help make it as smooth as possible and we can help with import and logistics if required.
Our vehicles are built-to-order or listed for pre-sale which means we don’t have inventory for customers to test-drive currently.
As we expand our presence and distribution footprint this is something we hope to offer in the future.
Circular economy principles drive the thinking for our current vehicles, leveraging sunk CO2 and materials by breathing new life and capability into iconic donor chassis.
Ultimately, we aim to enable the most sustainable exploration vehicles as electrification and alternative power sources evolve.
We calculate that our Land Rover models have about one lap of the planet in hand vs. Starting from an all new 4x4 / SUV. We also have our D110e Electric Vehicle in the stable and more EV propositions in development.
Gas mileage of Arksen Overland vehicles varies both by model and how you load and use them.
The Arksen U1700 should return around 20L/100km and has 2 long range fuel tanks with a total usable capacity of approximately 480L.
The Arksen D110 and P110 have different powertrains but the 300TDI and Isuzu should return around 15L/100km. Both have an 80L fuel tank, with a long-range tank options available.
The D110e is fully electric, with a usable real-world range of around 150miles. Of course, the range depends on how you drive it, but no gas is required.
As our vehicles are based on globally available donor platforms from Land Rover and Mercedes, they can be serviced by local OEM dealers and in most cases independent garages.
Should you have specific needs, we can work with you to identify someone who can help in your geographical region.
Arksen Overland vehicle prices are provided upon application.
These may be subject to change based on the specification and upgrades of each build, the cost of conversion and other things like shipping and handling costs.
Our vehicles are crafted to be both capable off-road and well-mannered on-road.
Our brilliant Arksen Overland team will be able to answer any enquiry you may have.
We request customers fill out our general enquiry form and leave any questions in the comment field on our contact page.
No, we have no affiliation to Mercedes Benz or Jaguar Land Rover, nor are we sponsored, associated, approved, or endorsed in any way.
Arksen Overland restores and modifies existing vehicles as an independent entity.
We offer as standard free courier delivery in 5-6 working days. We offer express courier delivery in 1-2 days at a charge of £10 for UK delivery. Orders to Europe & ROW will incur an additional charge. Please contact customer services at info@arksenlabs.com for further information.
Please note we only ship on weekdays. Cut off for same day dispatch is 12.00pm GMT. Orders to Europe & ROW will incur an additional charge. Please contact customer services at info@arksenlabs.com for further information.
As soon as your order leaves our warehouse, you will be notified via email and receive parcel tracking information.
Depending on your location, your order will be delivered by DPD or DHL.
If you will not be in to receive your order, you have the option with DPD to leave your parcel in a safe place chosen by you prior to delivery or you can also reschedule the delivery.
We offer a 28-day period after you have received your order when you can return your order for free. For returns please contact us at info@arksenlabs.com quoting your order number. All returns must be unworn in their original packaging. Please allow 7 working days from the point at which we receive your return for your refund to be processed.
We do not offer direct exchanges. If you would like to exchange you item please place a new order for the new item and contact us at info@arksenlabs.com to arrange return of your initial purchase and refund.
We strive to build every Arksen Labs garment to the highest standards however if your item fails due to a manufacturing fault we will replace your item for free.
Please contact info@arksenlabs.com with your order number and details of the fault. If the garment fails due to improper use we will advise on options for repair through our provider with associated costs.
We strive to build every Arksen Labs garment to the highest standards.
All Arksen Labs garments comes with a warranty against defects in materials and workmanship. Should any purchased product fail due to a manufacturing defect within one year of the purchase date, we will provide a replacement (either a direct replacement or if unavailable, the closest match) or organise a repair, at our discretion. Warranty does not cover damage caused by accident, negligence or normal wear and tear.
Please contact us at info@arksenlabs.com and we will be able to advise you.
We strive to build every Arksen Labs garment to the highest standards but we know that items do get worn out or accidentally damaged so we offer a repairs service through Scottish Mountain Gear.
Please contact us at info@arksenlabs.com and we will be able to advise you and provide some options and costs to bring your garment back into fully working order.
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay & Klarna. All payment options are 100% secure, with encrypted transactions handled through Shopify Payments and PayPal.
You can contact us at info@arksenlabs.com Monday-Friday 9am-5pm. We will respond to your query as quickly as possible and always within 4 business days.
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